How does it work?
Are you a subscription service?
We do not believe in preying on the busy! Every Sunday we drop a new menu. The ordering window is open from Sunday – Tuesdays at 9AM for Friday delivery.
*If you are interested in ordering for consecutive weeks, feel free to reach out to us at email@example.com
When is the deadline to place my food delivery?
When will I be charged?
Is there a minimum order?
What do I do with the jars?
We pride ourselves on our waste-free business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. If you forego next week delivery, please drop-off the previous week’s jars to 51 Diana Drive, Orillia within 14 days after your last order date or reach out to Hailee.
What is the starter pack?
Can I add or remove meals once I place my order?
When is the cut off time to select meals for that upcoming Friday delivery?
Is there a way to taste a meal before ordering?
We don’t offer samples, but we assure you our meals are of the highest quality. We offer high-end, casual-style cooking loaded with flavour! The menu is always changing seasonally to ensure that you don’t get bored with the meals.
Do you offer the same meals each week?
What do I do if I receive an incomplete or damaged order?
Why do I need to become a member?
What if I have food allergies?
Do you have meals for diabetics? Gluten-free?
We do our best to accommodate any specific diets. Each jar is made to order and can be modified to suit individual needs, permitted we have the ingredients on hand. Most of our meals are gluten-free however all meals are prepared in a kitchen where gluten is used. Make sure to note any specifications to your member profile or reach out to us directly at firstname.lastname@example.org
Am I able to customize my jars?
How long do meals stay fresh?
How should I store my meals?
Can your meals be frozen?
Our meals are fresh and never frozen. Please do not freeze the jars, as they are glass. If you do choose to transfer and freeze a meal, we recommend eating them within a month of putting them into the freezer to ensure that the meal quality is maintained.
How can I find calories and macronutrients for each jar?
We provide nutrition information for every meal on our website – inclusive of the breakdown for fats, protein, and carbohydrates. This information can be referenced during the meal selection process. As all meals are hand-crafted, actual nutrient contents may deviate slightly from the written amounts due to the possibility of minute variances in actual packed amounts.
How do I prepare meals at home to eat?
Our meals always arrive fresh and never frozen. Meals must be refrigerated prior to consuming. When you’re ready to eat a meal, simply pour out the contents and enjoy. Our skillet jars are best served warmed up in a standard pan on your stove top. Parfaits, chia pudding, and oats can be eaten directly out of the jar, straight from the fridge.
What happens if I don’t like the food that was delivered?
Your feedback is very important to us. We do our best to make sure all of our meals are pleasing, however, it can take time to learn your preferences. We have a 100% refund policy and want to make sure that you enjoy your future meals. We use member feedback to craft future menus and eliminate unpopular meals. You can also use the specification box to ensure future meals meet your preferences.
Can I see the meals before ordering?
When does Urban Jars Orillia deliver?
Do you have local delivery?
We are located in Orillia, Canada and currently only deliver within Orillia, Barrie and Midland.
If you live outside of our delivery zone, we will try to accommodate as best as possible. Please email us directly to inquire at email@example.com
Can I pick-up my meals?
What if I’m not home to accept the delivery?
What if I live in an apartment or condo?
If your residence requires front desk/call box access, it is your responsibility to ensure our drivers have access on arrival. If not, meals will be left with your concierge. If the driver cannot enter the building to complete the delivery, the delivery will be available for pick-up. Please email us at firstname.lastname@example.org
How will I know my order has been received?
How do I make changes to my account?
What is your cancellation policy?
How does billing work?
What payment methods are available?
Visa, MasterCard, American Express
What happens if my payment method fails?
Can I make changes to my order after the transaction has been processed?
What happens if I cancel an order within the cut off deadline?
Do you offer gift cards? How do I purchase?